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Long delay on Mercedes parts

markytyz

New Member
Has anyone else experienced this? We bought our almost new Marco Polo about two years ago. The refrigerator didn't work from the start. The dealer tried unsuccessfully to repair it, but then said it would order a new fridge under the warranty. This was over 7 months ago. Every time we complain to Mercedes they say there is nothing they can do as it is on back order - and there is a problem. They will not tell me what the problem is or how much longer we will need to wait..
We have therefore endured one of the hottest summers in the UK without this key component working effectively. We paid £77000 for this vehicle.
Incidentally, we love everything about it, so this is so disappointing.
 

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