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The first service is due.

Victor wu

New Member
Hello everyone
My macro polo horizon first service A is due, I called dealer quote 490 pound to do it, I decided to do it my self and it cost less than 100 pound, but I had only issue is I could not delete service message myself, I looked YouTube there is way to do it by press call button and ok button together to delete it but it doesn’t work on mine.The reason I think is my model is late 2019 one.
Does anyone know how to delete it? Any idea please.
Thanks
Victor
 

Blackrat

Active Member
Hi Victor,
I didn’t reply to your post immediately as I didn’t want to be the one to pour scorn on your plan.
Firstly I cannot answer your question about canceling the service message.
I would however issue caution about servicing your MP yourself.
As I see it you are saving £390.
The reduction in value of your vehicle will be far greater by not having a full service history. We recently bought a used MP. We would not have considered a vehicle without service history regardless of price.
Without a full service history you will possibly invalidate your warranty. The £390 saving could pale into insignificance should you have a problem with your car.
You will also invalidate your European breakdown cover by not having a full service history.
If you have taken all of this into account I apologise but it’s not something I would consider.
Regards.
 

Jts49

New Member
Hi Victor, can you elaborate on the break down cover please. I purchased my MP when it was a year old and I am not aware of any breakdown cover.

Regards
 

SteveR

Active Member
Hi Victor, can you elaborate on the break down cover please. I purchased my MP when it was a year old and I am not aware of any breakdown cover.

Regards
You are normally covered by MB Assistance providing, as Blackrat says, you have an up to date FSH
 

Blackrat

Active Member
Hi Victor, can you elaborate on the break down cover please. I purchased my MP when it was a year old and I am not aware of any breakdown cover.

Regards
It’s called Mercedes Roadside Assistance and Accident.
There will be on sticker inside your drivers door with the phone number.
It covers all of Europe and renews free of charge each time you have the car serviced at a main dealer.
 

Jts49

New Member
Thanks Victor, I was considering ADAC cover for Europe but clearly no longer required.
 

Hyrule

New Member
Sounds like dealers make it up as they go along. I requested a quote for my Marco, 7500 miles, A service. reply is:
""Based on the current and age mileage of your vehicle we would recommend Service A with brake fluid and dust filter replacement.

Total price inclusive of parts, labour and VAT £569.09"".
 

Method7

Active Member
We had service A done which is oil and filters, adblue, winter additive (washer fluid) and brake fluid change.
£384.28. Only done 8000 miles..

I have no plans on selling our MP but it’s still It’s not worth sacrificing service history for that. The 2 year service of our old 1996 V280 (v6 petrol) was always £1000+ so when we got the bill for the MP this was quite a surprise.
 

Tee

Member
Hi there.

We posted a while back here on first service cost (2 years old but only about 8000 miles) which was £300+. Thought this was ok given premium make and experience with bmw. Would like it to have been a bit less.

There was a lot of variation in cost on that thread. Also there was a lot of variance on monthly service plan cost. I reconciled that in many cases there was a generic V Class versus Marco Polo misunderstanding. Several V Class are Chauffeur/High uses the service interval and cost is high. Also the £48 per month service plan is the Chauffeur plan on deep reading.

Just had 3year MOT done and did chat with MB online about Roadside Assistance and they confirmed that it renews without charge on annual service. This I didn’t twig at 2 years but makes the service cost feel better going forwards.

I asked that if this was ok as service was about every 2 years but MOT was every year. They said this was ok and that MB Roadside Assistance would renew annually despite the 2 year service interval.

Bought and service by Sytner but chat was MB online.

Maybe a good idea that anyone else confirms with dealer/MB individually the same if they want to rely on the RA extension.

T.
 

staratio

New Member
Hi there.

We posted a while back here on first service cost (2 years old but only about 8000 miles) which was £300+. Thought this was ok given premium make and experience with bmw. Would like it to have been a bit less.

There was a lot of variation in cost on that thread. Also there was a lot of variance on monthly service plan cost. I reconciled that in many cases there was a generic V Class versus Marco Polo misunderstanding. Several V Class are Chauffeur/High uses the service interval and cost is high. Also the £48 per month service plan is the Chauffeur plan on deep reading.

Just had 3year MOT done and did chat with MB online about Roadside Assistance and they confirmed that it renews without charge on annual service. This I didn’t twig at 2 years but makes the service cost feel better going forwards.

I asked that if this was ok as service was about every 2 years but MOT was every year. They said this was ok and that MB Roadside Assistance would renew annually despite the 2 year service interval.

Bought and service by Sytner but chat was MB online.

Maybe a good idea that anyone else confirms with dealer/MB individually the same if they want to rely on the RA extension.

T.

I’m dumbfounded that one has to pay for service during the two year warranty period. In the US, when the warranty was four years, I never paid a penny. I had an ML and later an E320.

The European MB website touts a 2 year warranty, no costs to the owner for anything.

Yet the dealer in Sintra wanted to charge €350 for the A service within the warranty period.

After a bit of a discussion and a few phone calls, they waived the charge, but now I understand that was a fluke.

Is it because an MP is sold by Mercedes Commercial?


Sent from my iPhone using Tapatalk
 
Samebutdifferent

Samebutdifferent

Active Member
VIP Member
Is it because an MP is sold by Mercedes Commercial?


Sent from my iPhone using Tapatalk



Unlike VW and the Cali, MB decided not to sell MP's thought their commercial network in the UK, more's the pity some say!!

As @pumpsmynads you can make good saving by going elsewhere for you servicing.

Why do warranties vary UK to EU? A Fiat Ducato PVC from a European converter sold in UK is 2yrs. Very same vehicle from UK converter 3yrs

Kia, Hyundai, Toyota, Subaru, Mitsubishi, SsangYong show a clean pair of heels to Merc and the like, they offer 5 - 7yr warranties most with 100 000 miles
 

Blackrat

Active Member
Halfords do an interim service and oil change, etc.. for £105. If you’re like me, from Yorkshire :D
They might well do but would you really trust Halfords to work on a vehicle of the value of the Marco Polo?
You would also need to consider that the European breakdown cover will be invalidated so you’d need to factor in the cost of an equivalent policy. I don’t think you’d be making much of a saving.
The 30 year paint warranty is also dependent on a full MB service history.
 

Method7

Active Member
They might well do but would you really trust Halfords to work on a vehicle of the value of the Marco Polo?
You would also need to consider that the European breakdown cover will be invalidated so you’d need to factor in the cost of an equivalent policy. I don’t think you’d be making much of a saving.
The 30 year paint warranty is also dependent on a full MB service history.
Agreed, if for some reason I decided to not use MB for servicing I would rather DIY it than let it loose to Halfords.. let’s be fair even MB struggle with the Vito and they have access to all the documentation. What about software updates.. we had a MOT done at MB and they flashed in a new software version at the same time and returned it washed and hoovered.

Considering the MP is holding its price so well It makes no sense to tarnish the history in this way.
 
Samebutdifferent

Samebutdifferent

Active Member
VIP Member
They might well do but would you really trust Halfords to work on a vehicle of the value of the Marco Polo?
You would also need to consider that the European breakdown cover will be invalidated so you’d need to factor in the cost of an equivalent policy. I don’t think you’d be making much of a saving.
The 30 year paint warranty is also dependent on a full MB service history.

I think the point is there are much cheaper options than MB, There are lots of very good local independent garages that will do a much better job

Most people have breakdown included with their Bank/BS accounts these days, I have so not a consideration for me.

Regarding the 30 yr paint warranty, I bought my first car about 50 yrs ago and the longest I've owned one before passing it on is 7 yrs, also I have never made a paint warranty claim. I certainly won't be owning one of 30 yrs now so thats pointless.

I certainly won't be using MB for servicing.
 

Method7

Active Member
That’s fair enough but you’ll just be reducing the desirability and trade value of your asset, MB won’t be interested in reselling it on their forecourt and potential buyers will either walk away or beat you up over it.

I keep my vehicles for an eternity but still at this stage in its life I wouldn’t consider a MB specialist a good local garage or any other cheap option quite simply because the terminal result is not going to be cheap. And I’m from Doncaster..
 

Epigram

Active Member
We had service A done which is oil and filters, adblue, winter additive (washer fluid) and brake fluid change.
£384.28. Only done 8000 miles..

I have no plans on selling our MP but it’s still It’s not worth sacrificing service history for that. The 2 year service of our old 1996 V280 (v6 petrol) was always £1000+ so when we got the bill for the MP this was quite a surprise.
Where did you get your service for £385 Method7?
I have just been quoted over £550 (8kmiles) so worth shopping around.
When I looked at the breakdown of the estimate it included a £25 charge for checking the Command navigation system. This is a bit of a cheek because it has been faulty since new and was only fixed last month after five returns to the dealer in the preceeding 21 months
 

Method7

Active Member
Where did you get your service for £385 Method7?
I have just been quoted over £550 (8kmiles) so worth shopping around.
When I looked at the breakdown of the estimate it included a £25 charge for checking the Command navigation system. This is a bit of a cheek because it has been faulty since new and was only fixed last month after five returns to the dealer in the preceeding 21 months
That’s interesting @Epigram I got mine done at SALISBURY but they have several in the sandown mercedes group.. mine went in for some warrantee work on the internal trim with the add blue light on it came back and the light was off. But my Mot receipt had 5L add blue. So I’m waiting to see what mileage it shows when the light comes back on.
Command? Isn’t that the satellite navigation/stereo/HiFi upgrade? What is serviceable with that that you haven’t already paid through the nose for?
 
Samebutdifferent

Samebutdifferent

Active Member
VIP Member
That’s fair enough but you’ll just be reducing the desirability and trade value of your asset, MB won’t be interested in reselling it on their forecourt and potential buyers will either walk away or beat you up over it.

Why? I didn't buy from a MB dealer and the chances are I won't sell to them. FSH is FSH end of.
I wouldn’t consider a MB specialist a good local garage or any other cheap option quite simply because the terminal result is not going to be cheap.

I don't know what that means?
 

Method7

Active Member
In my experience vehicles that have full dealer service history command premium prices, Full service history is difficult to prove without the traditional service book and therefore history is easily lost because modern vehicles don’t have a service book. If your vehicle is already disconnected from that then I guess you’ll have to provide the receipts as proof of the service history. And hope that the buyer accepts them as FSH.

There is nothing wrong with that but my MP is only 2.5 years old as is most MP owners (or less) and opting out of dealer servicing means we have to get suitable breakdown cover and justify our cars when we decide to sell them. Personally having owned a Vito for the past 25 years I have struggled to find a place that services it well other than a MB dealership, I have tried several in the past but none compare to MB. The 220 or the 250 are much less complex than my old V6 so you may well find that this isn’t such a issue but these vehicles are full of technology although considered standard MB equipment it isn’t simple.

I may be wrong, the current market suggests so but I’m not planning to sell now and no one can argue that full MB service history isn’t going to top a pile of receipts from Jim and his spanner’s.
 
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