Dear Fellow Marco Polo Owners. PLEASE can you help!
Desperately looking for Dealer or Specialist who can install a roof properly and without damaging or getting filthy other items in the van. Have been through 20 months of hell with a "Flagship" Dealership who subcontracted the work to a body shop.
- 404 days from first drop-off to last collection in March 2023
- 213 total days without vehicle
- 3 roof replacements as well as repainting, repairs and replacement of other items damaged
Raised issues and damage at last collection and said it needed to be rectified but given BS explanations and told to take vehicle. Have repeatedly raised issues since.
Now, after using the van only 3x since March, the last time seal has come away from roof (does this every time, they simply seem unable to fit the seal) and roof failed to close on last trip. The roof has been raised only 4 times since March! It looks and though one of the hydraulic struts is broken. Also noticed that there are ripples on the roof running up on the inside of each roof rail. These were not on our original roof.
From searching, Mercedes Poole has done roof replacements successfully and people have been happy with the work. Are there any others...?
Would be so grateful to hear from anyone who has had positive experiences with a contractor who knows what they're doing and has done a great job that has lasted, whether Mercedes Dealerships or Independent Campervan specialists.
We invested over a decade of holiday money into this van so we could make magic memories with our young son. This is now the second lost summer of holidays due to failed warranty work and I'm exhausted and depressed from the whole experience.
The van drives like a dream, but everything else is heartache.
Thank you in advance for you help. x
