Hi, I am one of the unfortunates who are now on the second replacement roof and out of warranty. MB refused to warranty the repair and as you will be aware the extended warranty doesn't cover the roof.
I made a complaint to the ombudsman just to have some type of warranty put onto the new roof. The response is as follows.
MB responded by saying that they won't provide a further warranty and the repair work has no guarantee on it. The make it clear that it would have a 2yr repair warranty only if the repair was carried out after the 3yr warranty period AND a customer contribution was made. This is contrary to some of the advice on this site.
It didn't come as a surprise to me that the ombudsman sided with MB. They did say that they would consider overturning the decision if I could provide a full technical report proving that the roofs were inherently defective which I obviously can't do or afford.
It would appear that we are alone on this and cut adrift by MB
I made a complaint to the ombudsman just to have some type of warranty put onto the new roof. The response is as follows.
MB responded by saying that they won't provide a further warranty and the repair work has no guarantee on it. The make it clear that it would have a 2yr repair warranty only if the repair was carried out after the 3yr warranty period AND a customer contribution was made. This is contrary to some of the advice on this site.
It didn't come as a surprise to me that the ombudsman sided with MB. They did say that they would consider overturning the decision if I could provide a full technical report proving that the roofs were inherently defective which I obviously can't do or afford.
It would appear that we are alone on this and cut adrift by MB