Good morning guys - I have updated the online questionnaire to include a section about roof cracking.
Hi, If you are interested in helping out to document just how many MP and Horizon roofs have been affected by blistering please read on... Enclosed in this post is a link to an online questionnaire created in Google Forms, the idea is to create a permanent document for Marco Polo and Horizon...
www.marcopoloownersclub.com
Please head over to the questionnaire and update your details or fill in if you can.
Please share this update on Fb and your other socials - strength in numbers and all that!
Can I suggest one of you nominate yourself to take a lead on this specific roof issue? Start to build a body of evidence which add's weight to your argument and then contact MBUK directly by mail.
One of the strong indicators of a batch issue rather than simple user error would be where the cracks are appearing and what form they take (crazing, vertical single runs, multiple cracks or whatever). Also understanding how old each roof is when the crack appears.
Build a database and try to ascertain from each user where, what and how large each crack is and formally submit this in support of your claim - you may get push back initially but as the evidence continues to build then you should get support from MBUK.
Anecdotally I had my roof replaced last week, the replacement roof was ordered in July and arrived late October (2021).
It was painted off-site, returned to the dealership and then fitted in around 4 days. All carried out by MB Northampton which did a perfect job.
I am not sure why just yet but it is definitely a quieter ride (completely quiet), no little squeaks or whatever.