I purchased my new Marco Polo 220d Sport last week from Mercedes Reading and pleased to report that the handover was one of the best I have experienced when picking up a new vehicle. Subsequent follow-up has been great also.
Key to the handover was the fact that the sales team brought in Andy Barnes for an afternoon to take me over the finer details of the MP. Andy has also guided my wife and I on some early essentials that we might purchase in order to enjoy our initial trips. Andy's list of dos and don'ts has also been invaluable.
As posted by others, Andy is extremely knowledgeable and gave me lots of help and advice. Since being back in Montrose, Scotland, Andy has continued to assist my wife and I - he is extremely responsive to our texts and emails.
Once Henry Sherlock (Sales) had handed the vehicle over and I drove away from Reading I could not have had a bigger smile on my face. However, before going beyond 10 miles, a dashboard message appeared that stated there was an Adblue malfunction and the engine management warning light was illuminated. I parked up and called the sales team (Paul this time). Immediate action was taken - a driver came out with a courtesy car and took the MP back. The maintenance team at Reading gave the vehicle a thorough check over, dealt with me very efficiently and sympathetically. Following a repeat handover I then embarked on the journey to Scotland. The Reading team kept tabs on me throughout, and on arrival at my home in Montrose Henry checking kid that all went well - it did and my smile had returned!
I would definitely recommend anyone who is looking for a Marco Polo to contact Mercedes Reading.
Key to the handover was the fact that the sales team brought in Andy Barnes for an afternoon to take me over the finer details of the MP. Andy has also guided my wife and I on some early essentials that we might purchase in order to enjoy our initial trips. Andy's list of dos and don'ts has also been invaluable.
As posted by others, Andy is extremely knowledgeable and gave me lots of help and advice. Since being back in Montrose, Scotland, Andy has continued to assist my wife and I - he is extremely responsive to our texts and emails.
Once Henry Sherlock (Sales) had handed the vehicle over and I drove away from Reading I could not have had a bigger smile on my face. However, before going beyond 10 miles, a dashboard message appeared that stated there was an Adblue malfunction and the engine management warning light was illuminated. I parked up and called the sales team (Paul this time). Immediate action was taken - a driver came out with a courtesy car and took the MP back. The maintenance team at Reading gave the vehicle a thorough check over, dealt with me very efficiently and sympathetically. Following a repeat handover I then embarked on the journey to Scotland. The Reading team kept tabs on me throughout, and on arrival at my home in Montrose Henry checking kid that all went well - it did and my smile had returned!
I would definitely recommend anyone who is looking for a Marco Polo to contact Mercedes Reading.
